Terms & Policies
Please review our terms of service, privacy policy, and other important information.
Terms of Service
1. Acceptance of Terms
By accessing and using the Nirvafine website and services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.
2. Use of Services
You may use our services only for lawful purposes and in accordance with these Terms. You agree not to use our services in any way that violates any applicable federal, state, local, or international law or regulation.
3. Account Registration
To access certain features, you may be required to register for an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
4. Product Information
We strive to provide accurate product descriptions, images, and pricing. However, we do not warrant that product descriptions or other content is accurate, complete, reliable, current, or error-free.
5. Pricing and Payment
All prices are shown in USD and are subject to change without notice. We reserve the right to refuse or cancel any orders placed at incorrect prices. Payment must be made at the time of purchase.
6. Intellectual Property
All content on this site, including text, graphics, logos, images, and software, is the property of Nirvafine or its content suppliers and is protected by copyright and trademark laws.
Privacy Policy
1. Information We Collect
We collect information you provide directly to us, such as when you create an account, make a purchase, or contact us. This may include your name, email address, shipping address, and payment information.
2. How We Use Your Information
We use the information we collect to process orders, communicate with you, personalize your experience, improve our services, and send promotional communications (with your consent).
3. Information Sharing
We do not sell your personal information. We may share your information with service providers who assist us in operating our website and conducting our business, subject to confidentiality agreements.
4. Data Security
We implement appropriate security measures to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
5. Cookies
We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can manage your cookie preferences through your browser settings.
6. Your Rights
You have the right to access, correct, or delete your personal information. You may also opt out of promotional communications at any time by following the unsubscribe instructions in our emails.
Shipping Policy
1. Processing Time
Orders are typically processed within 1-2 business days. During peak seasons, processing may take up to 3-5 business days.
2. Shipping Methods
We offer standard shipping (5-7 business days) and express shipping (2-3 business days) for domestic orders. International shipping times vary by destination.
3. Free Shipping
We offer free standard shipping on all domestic orders over $150. This offer cannot be combined with other promotions.
4. Tracking
Once your order ships, you will receive a confirmation email with tracking information. You can also track your order through your account dashboard.
5. International Shipping
We ship to over 50 countries worldwide. International customers are responsible for any customs duties, taxes, or fees that may apply.
Return Policy
1. Return Window
We accept returns within 30 days of delivery for unused items in their original packaging. Items must be in the same condition as when you received them.
2. Non-Returnable Items
Certain items cannot be returned, including personalized products, items marked as final sale, and items that have been assembled or modified.
3. Return Process
To initiate a return, contact our customer service team. We will provide you with a return authorization and shipping instructions.
4. Refunds
Refunds are processed within 5-7 business days after we receive your return. The refund will be credited to your original payment method.
5. Exchanges
If you would like to exchange an item, please return the original item and place a new order. This ensures you get your new item as quickly as possible.
6. Damaged Items
If you receive a damaged or defective item, please contact us within 48 hours of delivery. We will arrange for a replacement or refund at no additional cost.
Last updated: February 1, 2024
If you have any questions about these policies, please contact us.